Chapter 23: Success through Communication Review Quiz Complete the following 15 multiple choice questions.

1. Which of the following is an example of communication?

2. Central Service technicians who do not think they are being treated appropriately by their employer should

3. Behavior relating to what is “right” and “wrong” relative to the standards of professional conduct are called

4. A step in communication that occurs when a listener asks a question is called

5. This process allows a person to understand someone else’s needs.

6. When speaking, one should

7. Which of the following basic listening tactics is most useful?

8. The ability to use information gained from words or body language to interact with others,

9. Which of the following is the most important factor necessary for teamwork?

10. Which of the following statements is correct?

11. A group of employees from different departments within the healthcare facility that work together to solve operating problems is called a

12. Which of the following is true about a valuing diversity effort?

13. Coaching is an example of

14. Knowing what is expected and consistently meeting those expectations is part of

15. When Central Service technicians have internet access at work