Chapter 18: Quality Assurance Review Quiz Indicate whether each of the following 10 statements is true or false.

1. Quality requires the efforts and participation of everyone in the healthcare facility.

2. A failure mode and effects analysis tries to predict failures before they occur.

3. The International Standards Organization uses routine and unannounced inspections to monitor standards in healthcare facilities.

4. Quality processes are limited to administration and the risk management department.

5. Quality management is patient focused.

6. Providing quality products and services directly impacts patient outcomes.

7. Customer surveys are ineffective tools in establishing Central Service quality processes.

8. If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.

9. A root cause analysis is a proactive approach to quality.

10. Not following established policies and procedures will result in a lower quality program